Return Policy
United States — 90-Day Free Return
90-day Free Return
Full refund of purchase price for product return of any reason.
International — No Return Policy
No return policy for purchases out of the United States. Instead, we offer local resale support to help you sell your unit in your country.
We will not pass any contact information or initiate any connection without explicit consent from both you and the potential buyer.
For situations not covered by these straightforward terms, we remain considerate and reasonable for customer satisfaction.
Return Rates & Insight
Our return rates are relatively low and trending down due to our continuous efforts in quality improvement and provision of better product info.
| Buying Channel | Return Rates |
| Amazon Store | From overall average 8% trending down to current 5% |
| eStore | From overall average 4% trending down to current 2% |
Customers purchasing through our eStore are generally better informed and conduct more comprehensive research prior to their purchase.
Our 90-day free return policy exceeds the 30-day free return policy mandatory for sellers on the Amazon Marketplace.
Restocking Fee
For about 20,000 units sold and more than a thousand returns handled, we have had only about half a dozen cases we charged a restocking fee, and in each case the customers agreed the charges were fair and accepted them willingly.
In rare situations, individuals abuse Amazon's return policy, leaving us some bitter experiences. Over time we have learned not to let these exceptional cases undermine our trust and faith.
For business, we may still discuss a compensation in situations where a customer fails to handle the return with common sense and causes a loss on our business.
